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Alice Roberts is a skilled professional with extensive experience in customer experience and UX design. Currently serving as a Senior Startup Experience Architect at Zendesk, Alice specializes in building software integrations to enhance internal processes, utilizing tools like Tray.io and Workato. Prior roles at Zendesk included addressing customer transitions post-acquisition of Base CRM and conducting UX research to shape product development. Alice has also completed a UX design certification at Springboard, highlighting hands-on expertise in user-centered design. Previous experience includes leading student hiking excursions in Spain, assisting in psychological research at Middlebury College, and developing strategic communication plans for a sustainability initiative in Chile. Alice holds a Bachelor's degree in Psychology from Middlebury College.