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Katrina Huang is an experienced professional in customer success and marketing, currently serving as an Enterprise Customer Success Manager at Zencity since July 2024, and as a Founding Growth Advisor for Thena since February 2023. Previously, Katrina held roles such as a Customer Success Coach at Catalyst Software and an Enterprise Customer Success Manager at Branch, where significant accomplishments included achieving over 100% Net Retention Rates and leading Executive Business Reviews for C-suite stakeholders. With a background in social media and marketing, Katrina has successfully driven brand loyalty and customer engagement in various roles, including Senior Customer Success Manager at Sailthru and Head of Social Media at Homepolish, where award nominations and substantial growth metrics were achieved. Educational credentials include a Bachelor of Science in Marketing from Case Western Reserve University.