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Kaitlin Rust is a seasoned customer success professional with extensive experience in managing high-value accounts across various industries. Currently serving as the Enterprise Customer Success Manager at Zencity, Kaitlin oversees relationships with major law enforcement agencies and local governments, focusing on customer onboarding, product adoption, and annual renewals. Previous roles include Strategic Customer Success Manager at Salesmsg, where Kaitlin managed accounts worth $2 million in annual recurring revenue, and Head of Customer Success at equipifi, where tactics were developed to minimize churn and enhance customer satisfaction. Additional experience includes leadership roles at ClickUp and Axon, where emphasis was placed on team efficiency, customer advocacy, and technology training for law enforcement. Kaitlin started career as a Customer Success Manager at Varsity Tutors and transitioned to a Sales Trainer position at National Laser Institute, establishing a solid foundation in customer engagement and training methodologies.