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Sharon Sharkey is an experienced Risk Management professional with a strong background in consumer complaints and quality assurance. Currently serving as the Consumer Complaints Manager at Zenith Vehicles since July 2022, Sharon has previously held positions at Evri and Yorkshire Building Society Group as Quality Assurance Manager, focusing on complaint resolution and risk mitigation for vulnerable customers. Prior roles include Risk Management Consultant at Banco Santander, where Sharon implemented controls for risk analysts, and Customer Service and Complaint Manager at Santander UK, overseeing a team dedicated to enhancing complaint management across multiple locations.