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Salvatore Presti is an accomplished professional with extensive experience in data analysis and customer service operations, currently serving as the Lead Analyst at Zappos Family of Companies since February 2015. Notable achievements include leading a strategic initiative to reduce contact center expenditure by $25 million and managing teams focused on data-driven decision making. Previous roles include various managerial positions in the restaurant industry, where Salvatore ensured operational efficiency and high levels of customer satisfaction. Salvatore's educational background includes a Master of Science in Education from The College of Saint Rose and a Bachelor of Arts in History from Stony Brook University.