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Shane Tracy is a skilled Technical Support Specialist at Zapier, where responsibilities include consulting with clients to create customized automation solutions and diagnosing technical issues through extensive API knowledge. Prior experience includes serving as an Integration Specialist at iCapture, focusing on customer onboarding and integration of business apps, and as a Technical Solutions Representative at Hewlett Packard Enterprise, where effective communication of technical processes was key. Additionally, Shane held sales and management roles at Fred Meyer Jewelers and Stella Ruffington's Doggy Playcare, respectively. With a background as a Worldwide Product Support Manager at Adobe Systems, Shane has a wealth of experience in handling customer inquiries and resolving technical issues effectively. Shane holds an A.A.S in Microcomputer Information Systems from Highline College.