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Jessica V. is an experienced professional in technical writing, currently serving as a Senior Technical Writer and previously occupying various roles including Manager and Team Lead at Zapier since February 2017. Prior to Zapier, Jessica held the position of Social Media & Community Lead Officer at Adur District and Worthing Borough Councils, and gained foundational experience at iCrossing UK as a Junior Digital Promotion Analyst. Earlier roles also include customer support, digital marketing, and HR assistance at notable organizations such as Disney Interactive Studios and East Sussex County Council. Jessica holds a BTEC National Diploma in Graphic Design from Sussex Downs College.