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Raymond Smith is an experienced professional with a diverse background in analytics and customer service. Currently serving as an HVAC Report Analyst II at Zap Consulting since June 2018, Raymond has honed skills in assessing technician reports and collaborating with various stakeholders to provide pricing suggestions for damaging claims. Prior roles include Claims Adjuster at Safelite Solutions and various positions at Zap Consulting that focused on report analysis. Additional experience spans roles such as Communication Specialist at NAVEX Global, Account Trainee at Octagon, and customer service positions at Kroger and Walmart. Raymond holds a Bachelor's degree in English Language and Literature from MacMurray College and has demonstrated a commitment to excellence across different fields.