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Sabrine Younes is a Performance & Continuous Improvement Analyst specializing in Chatbot & Callbot technologies at Zaion since July 2020, with a background that includes a role as a Customer Service Agent at Wavy from April to October 2019. Previous experience includes internships at Laboratoires Teriak, SGS, and Medis International a.s. Sabrine holds a Master's degree in Innovation de la technologie et management de projet from ESIEE PARIS (2019-2020) and an academic background from INSAT - Institut National des Sciences Appliquées et de Technologie, completed from 2013 to 2018.