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Amira Guesmi is a seasoned Conversational Analyst at Zaion, specializing in continuous improvement of natural language understanding (NLU) and chat/call bot conversation design since May 2021. Prior experience includes roles as a Linguist, where analysis and transcription of conversations were key responsibilities, and as an Engineer Linguist at viavoo, focusing on ontology classification and linguistic resource development. Amira's academic credentials encompass a Master's degree in Natural Language Processing from Université d'Orléans and a Master's in English Linguistics from Université de La Manouba. Additional teaching and linguistic roles have been performed in educational settings and organizations, including English tutoring and Arabic instruction, demonstrating a strong proficiency in language analysis and translation across various contexts.