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Osman Idris is a seasoned data analyst at Ericsson since September 2022, with extensive experience at Zain Sudan, where Osman has held various roles since April 2010, including Testing & QoS Team Leader, Quality of Service Specialist, and MVoucher Specialist. Osman has a strong background in leading quality and performance improvements within IT departments, ensuring compliance with quality requirements and standards, and has effectively automated monitoring applications for service reconciliation. Prior experience includes serving as a Faculty and Technical Trainer at Aptech Computer Education, focusing on Oracle systems development and implementation. Osman holds an Honors degree in Mathematics and Computer Science and a Master's degree in Industrial and Computational Mathematics from the University of Khartoum, along with additional training from The Iron Yard.