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Tarfah Sultan has extensive experience in digital care and support, currently serving as Digital Care & Support Senior Manager at Zain KSA since August 2015, with previous roles including Digital Care & Quality Senior Manager and Digital Experience Specialist. Tarfah began a career at Zain KSA in June 2012 as an E-Channel Specialist and VIP Customer Advisor. Earlier experience includes customer service at Riyad Bank from February 2010 to May 2011. Educational qualifications include a Bachelor of Business Administration from King Faisal University (2011-2014) and a Diploma in Computer Programming from the Institute of Public Administration in Saudi Arabia (2006-2009).