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Al Emick currently works as a Manager for Customer Care and Web Self Service & Training Coordinator at ZAGG, Inc. Responsibilities include collaborating cross-departmentally to increase web self-service success rates, web cSat, and revenue generation. Also, Al previously worked as a Customer Advocate, solving customer issues in a timely manner. Before joining ZAGG, Inc., Al was a Campus Director at Ross Medical Education Center and a Center Director at Kaplan Test Prep and Admissions. Al also held the position of National Clinical Skills Director at Kaplan Medical, overseeing various test preparation divisions. Al holds a B.A. in Communications from Western Michigan University.