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Verusca Cristina has held various roles in the customer service and logistics industries since 2011. From 2011-2013, they served as an Intern of Logistics at the Secretaria do Verde e Meio Ambiente, where they were responsible for planning, movements, storage, and transport contracts. From 2013-2018, they worked as an Assistant of Reverse Logistics at Drogaria São Paulo. During this time, they gained experience in cost control, projects, freight, and report writing. From 2018-2022, they worked at QUALITY ENTREGAS, where they held the roles of Relationship Supervisor, Full Relationship Analyst, and Assistant of Relationship. In this role, they were responsible for monitoring the order cycle, ensuring quality in the services provided, and handling pharmaceutical products. Since 2022, Verusca Cristina has been employed as a Customer Support Analyst at Z1, and as an Analista de gestão de relacionamento com o cliente at Grupo Mar Quente, where they are responsible for developing the customer relationship area from project ideation to CRM contracting. Verusca also resolves complaints on the Reclame Aqui platform and provides B2B and B2C customer service.

Verusca Cristina has a varied educational background. In 2013, they completed a Tecnologo degree in Gestão da Cadeia de Suprimentos e Logística at Estácio. From 2015 to 2019, they attended Uninove - Universidade Nove de Julho, where they earned a Graduação in Ciências Biomédicas - Geral. In 2021, they obtained a certification in Liderança no Atendimento ao Cliente from LinkedIn. Currently, they are enrolled in FGV - Fundação Getulio Vargas, pursuing a Formação complementar in Experiência do Cliente.