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Annie Ebrahim has a diverse experience in the customer service industry, starting as a Retail Assistant at MUJI Europe Holdings Limited and gradually progressing to roles such as Customer Contact Representative at Direct Line Group, Complaints Manager at E.ON, and Complaints Executive at Global Payments Inc. Currently, Annie serves as the Customer Service Manager at Yu Smart. Annie holds a BSc in Marketing from The University of Salford, having also completed a HND in Business & Finance.