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Bruno Trettel is a seasoned Systems Analyst with extensive experience in customer service technology and process improvement. Currently serving as a Senior Systems Analyst at Youse Seguros, Bruno focuses on enhancing the Zendesk CRM within the company's digital insurance framework. Previous positions include System Analyst roles at Lojas Renner S.A., where Bruno supported technology demands in customer service and proposed strategic solutions, and at Matera, providing support for financial software issues. Bruno has a solid foundation in project management from an MBA and has been involved in requirements analysis and process optimization throughout a career that includes significant contributions to major projects across various organizations, including Mega Sistemas Corporativos. Educational qualifications include a degree from Sorocaba Technological College and a recent course from Coderhouse.