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Ana Paula Costa is an experienced professional in sales and customer relationship management, currently serving as Coordenador de Vendas and Product Owner at Youse Seguros since September 2016, where responsibilities include leading the direct sales team and managing the customer success department. Ana Paula has a strong background in customer relationship management and sales, having worked at Atento Brasil from May 2005 to July 2016 in various roles, including Gestora de Relacionamento com o Cliente, focusing on credit card collections, and Gestora de Vendas, responsible for negotiations with major clients such as Itaú Unibanco, Bradesco, and Carrefour. Ana Paula holds an MBA in Human Resources Management and a degree in Marketing from Uninove - Universidade Nove de Julho.