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Karen Innes currently serves as the Head of Customer Experience at Yours Clothing, a position held since June 2023. Prior to this role, Karen Innes spent over a decade at M&Co, where responsibilities spanned from Head of Customer Operations to Data Protection Officer, and included roles as Loyalty & Business Analysis Manager and Loyalty Analyst. Karen Innes led the customer experience aspects of a re-platforming project at M&Co and managed GDPR readiness initiatives as Data Protection Officer. Earlier career experiences include positions at Glasgow 2014 Limited as a Brand Protection Volunteer and Arnold Clark as a CRM Executive, along with roles at M&Co as a Business Analyst and Business Analyst Assistant. A Bachelor of Arts (BA) Honours in Management Science was earned from the University of Strathclyde from 2006 to 2010.