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Mackenzie Shepherd has a wealth of work experience in various industries. In 2021, they began working as an Enablement Engineer for Youreka. From 2019 to 2021, they worked as a Solutions Engineer for Formstack, where they provided technical consultation to customers, developed creative technical solutions, and achieved influenced revenue goals. From 2016 to 2019, they worked at Apto as a Lead Solutions Engineer, where they interpreted customer needs and workflows, scoped customization requirements, delivered Business Requirement Documents, and managed onboarded customers. From 2015 to 2016, they worked as an Account Executive for SendGrid, where they became a resource for customers and used a consultative approach when selling. From 2014 to 2015, they worked as a Sales Consultant and Lead Generation Representative for Intuit, where they managed a sales pipeline, met sales targets, and developed and fostered high quality sales leads. From 2011 to 2014, they worked as a Territory Manager for Negociants Australia, where they sold and marketed wine and was awarded Rookie Wine Representative of the Year in 2011 and Negociants Perth Branch Representative of the Year in 2012. From 2010 to 2011, they worked as a Retail Assistant for Steves Fine Wines, where they had detailed knowledge of the wine industry. From 2009 to 2010, they worked as a Cellar Hand and Cellar Door Sales for Juniper Estate Wines, where they performed long hours of physical labour and face to face consultation with prospective customers.

Mackenzie Shepherd obtained a Master's degree in Marketing from The University of Western Australia between 2009 and 2010. Mackenzie then went on to receive a Bachelor of Oenology (wine science) in Viticulture and Enology from The University of Adelaide between 2004 and 2007. In 2018, they obtained two certifications from Salesforce: a Salesforce Certified Sales Cloud Consultant in August and a Salesforce Certified Administrator in February.