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Klára Geffertová is a customer service professional with a strong background in enhancing customer experiences across the tourism and service industries. Currently a Customer Service Agent at YourSurprise since November 2020, Klára possesses skills in communication, problem-solving, and handling customer inquiries across various platforms. Previous experience includes roles as a Customer Experience Assistant at TUI, where responsibilities involved analyzing customer insights for train holidays and contributing to sustainable initiatives. Klára holds a Bachelor's degree in Tourism Management from HZ University of Applied Sciences and is currently pursuing a Pre-Master's degree in Business Administration and Management at Erasmus University Rotterdam. Additional internships have provided experience in community-based tourism and sustainable practices, underscoring a commitment to socially responsible tourism.