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Jo Sondergaard is an experienced customer service professional with a diverse background spanning over two decades. Currently serving as the Customer Improvement Manager at Your Housing Group since 2021, Jo has previously held key positions such as Head of Shared Service Centre at IESA Ltd, and Head of Customer Operations at CryptoSafe Ltd. Jo's career also includes roles as UK Customer Care Manager at Carrier Transicold Europe, Contact Centre Manager at Pearson, and Customer Experience Manager at Shop Direct. Early career experience includes serving as Customer Service Manager at Alliance & Leicester and Customer Service Duty Manager at TELEWEST Communications Cable Limited. Jo's expertise encompasses various industries, including finance, telecommunications, retail, and cyber security.