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Michele Wyngard is an experienced Customer Support Manager at YNAB since December 2016, where responsibilities include managing a customer support team, creating documentation, and enhancing the Register, Reports, and Accounts features. Previous roles at YNAB involved developing a training program and serving as a Customer Support Specialist. Prior to YNAB, Michele held positions as a Reference Instruction Librarian at Allan Hancock College, Digital Repository Coordinator at California Polytechnic State University, and various roles at UCSD, including Archives and Manuscript Processor and Evening Circulation Work Leader. Michele also contributed as an Independent Researcher for Wine Steals Inc, worked as a project volunteer at the Women's History Museum and Educational Center, and served as a Technical Records Assistant at the Pacific Gas Turbine Center. Michele holds a Master’s degree in Library and Information Science from San Jose State University and a Bachelor of Arts in History from Point Loma Nazarene University.