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Justin Hatchett is an experienced professional with a strong background in customer service and quality assurance. Currently serving as the QA Tech Lead and QA Owner at YNAB since January 2016, Justin oversees the QA process and collaborates with the development team to enhance web and mobile applications. Previous roles at YNAB included Customer Service Tech Lead and Customer Service Representative, where Justin focused on bridging communication between customer support and development teams. Prior experience includes technical support at OrangeSoda/Deluxe and various customer service roles, where Justin honed skills in teamwork and problem-solving. Justin's educational background is from Utah Valley University.