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Sydney Falchook is a skilled professional with a strong background in customer success and strategy, currently serving as the Manager of the SMS & Email Customer Success Team at Yotpo since September 2021. Prior experience includes leadership roles within the same team and strategic management of mid-market customers. Previous roles at AlphaSights involved supporting client services in connecting leaders with industry expertise. Additionally, Sydney has internship experience at Madison Public Library Foundation, NBCUniversal Media, WayUp, With Communications, Inc., and Ms Apparel, showcasing expertise in event organization, user experience evaluation, and marketing. A graduate of the University of Wisconsin-Madison, Sydney holds a Bachelor's degree in Journalism and Mass Communication, complemented by a Certificate in Digital Studies.