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Monika Pavlova is a seasoned professional in customer success management, currently serving as the Manager of Customer Success at Yotpo since September 2024. Prior to this role, Monika held various positions at OfficeRnD from November 2018 to September 2024, culminating in the role of Global Manager of Customer Success, where responsibilities included fostering B2B customer relationships, ensuring customer satisfaction and retention, and implementing NPS tracking. Monika's career also includes leadership as Customer Success Team Leader at Andromeda POS, where the focus was on process optimization and team management, as well as experience in technical support at C3i Solutions and service roles at Sense Hotel Sofia. Monika holds a Master’s degree in International Economic Relations and a Bachelor's degree in Business/Managerial Economics from the University of National and World Economy.