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Olivia Mattern has been working in the customer service industry since 2016. Olivia began their career at ClubCorp, where they held the roles of Private Events and Tournament Director and Server and Banquet Captain. In 2022, they began working at Yoshi as a Customer Support Specialist.

Olivia Mattern graduated from Adrian College in 2019 with a Bachelor of Business Administration - BBA in Specialized Sales and Marketing. Olivia attended Adrian College from 2015 to 2019.