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Andrew Smith is an accomplished Project Delivery Manager at Yorkshire Water since September 2018, focusing on delivering operational excellence. Previous roles include Operations Manager, where Andrew sought new opportunities, and Head of Retail at Fishing Republic, emphasizing a customer-focused culture and enhancing safety protocols. Andrew also served as Head of Retail-Transformation at One Stop Stores Ltd, streamlining business operations and improving communication between stores and corporate functions. Earlier experience includes leading the people function and retail operations management at OneStop, developing talent plans and ensuring a high-quality customer experience. Andrew holds a BA (Hons) in Geography from the University of Staffordshire, earned between 1982 and 1985.