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Rebecca Smith is an experienced professional in customer service leadership, currently serving as the Contact Centre Business Lead at Severn Trent since May 2023. Prior to this role, Rebecca held the position of Customer Delivery Director at South Staffs Water from November 2022 to May 2023 and was the Head of Customer Optimisation at ENSEK from November 2021 to November 2022. Rebecca's career in the energy sector includes positions such as Director of Service & Culture and Head of Customer Service at Igloo Energy from January 2017 to September 2021. Earlier roles include Customer Service Manager at emh group and QualitySolicitors. Rebecca holds a Bachelor of Laws (LLB) degree from De Montfort University, completed in 2009.