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Rosina Dumont is an experienced complaints specialist at Yorkshire Gas and Power, where responsibilities include managing high-level B2B customer complaints and dealing with sensitive cases, escalations, and legal actions. Previously, Rosina served as a Digital Service Advisor at Pure Planet, handling customer queries through digital platforms, and ensuring customer satisfaction from resolution to closure. Prior experience includes a role as a Customer Service Advisor at Good Energy, contributing to an award-winning team while supporting new employees, and a position as a Shift Leader at JD Wetherspoon, overseeing management duties and ensuring operational efficiency. Rosina holds Level 3 diplomas in Travel & Tourism and Childcare and Early Years Education from Wiltshire College.