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Christine Dempsey has extensive experience in the energy sector, specializing in complaint resolution and management. Currently serving as the Complaints Team Leader at Yorkshire Gas and Power since May 2022, Christine previously held the position of Investigation Officer at Ombudsman Services from November 2015 to August 2021, where responsibilities included managing disputes between consumers and service providers. Earlier roles include Complaints Handler at ScottishPower from September 2011 to July 2015, where high-level complaints were investigated and resolved, and an Adherence Manager at ScottishPower from December 2008 to December 2010, focusing on implementing adherence management within the complaints department.