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Nicholas Chicca is a seasoned professional with extensive experience in technical support, service delivery, and change management within the audiovisual industry. Currently serving as a Senior Change Manager and Technical Support Engineer at Yorktel since February 2023, Nicholas previously worked at AVI-SPL as a Service Delivery Manager and Technical Support Engineer, focusing on operational efficiencies and customer support for major accounts. Additional roles included Configuration Management Database Administrator and Unified Communications Support, where responsibilities included managing AV infrastructure, software testing, and client training. Nicholas has also held various managerial positions in the hospitality industry, demonstrating strong operational and administrative skills. Educational achievements include certifications in ITIL and Dante, along with training in welding.