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Molly Wright is an experienced Customer Success Manager at Yorktel since 2012, where responsibilities include building client relationships and maintaining customer data to exceed performance benchmarks. Prior roles at Yorktel as a Conference Operator involved conducting video conferences while ensuring superior customer support and resolving issues under pressure, and as a Conference Coordinator, focused on training customers in scheduling processes and delivering comprehensive customer service. Previously, at Walt Disney World from 2007 to 2011, Molly served as a Concierge & Front Desk Cast Member, providing attentive customer care and managing guest services. Molly holds a Bachelor of Science degree in Business Administration and Management from Marywood University.