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Kenneth Grecco, CSA, is an experienced Technical Support Engineer currently contracted by ServiceNow as part of a hybrid role since May 2024. Previously, Kenneth worked at Agiliti from November 2022 to March 2024 as a ServiceNow Administrator and Jr Developer, serving as Team Leader of the Onsite Conversion Team after a rapid promotion. Kenneth's career in tech began with a 12-week externship program at ServiceNow, where Kenneth graduated from the Next Gen Professionals program in November 2022. Educational qualifications include an Associate's degree in Business Administration from Liberty University and various IT certifications from San Diego College of Continuing Education, with ongoing studies in Web Development at Nucamp Coding Bootcamp.