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Mark Koekemoer is an experienced professional in support and operations management, currently serving as the Head of Second Line Support at Yoco since December 2021, where Mark leads a team of Support Specialists to enhance operational excellence and customer satisfaction. Previously, Mark held several roles at Amazon Web Services (AWS) from September 2016 to December 2021, including Support Engineer and Operations Manager, where responsibilities included process optimization and team management. Mark's background also includes positions in health and fitness coaching, operations management in tech startups, and marketing, supplemented by degrees in commerce and marketing from Stellenbosch University and AAA School of Advertising.