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Ernesto Bonilla Rodriguez is a seasoned professional with extensive experience in Azure networking and technical support. Currently serving as a Global Learning Expert and Azure Networking Senior Scalation Specialist at YNV Group since November 2022, Ernesto has also held significant roles at Tek Experts, including APTs Technical Master Instructor for Microsoft Services and Senior Network Escalation Specialist for Azure Networking. Previous positions include Senior Escalation Engineer, Product Ready Trainer, and Azure Support Engineer, focusing on complex Azure Networking cases. Ernesto's career further includes a Hardware Specialist role at Kallista Improbel S.A. and IT Support Specialist at Teleperformance, USA. Educational qualifications include a degree in Network Engineering from Universidad de Costa Rica and a certificate in Computer Hardware Technology from Centro de Capacitacion Nacional.