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Totrinh Phan has a comprehensive work experience in the field of human resources. Totrinh started their career as a Human Resources Intern at Express Scripts in 2004. In 2005, they worked as a Human Resources Representative at Marshall Field's before joining Macy's Inc as a Human Resources Coordinator in 2006. Prior to that, they worked as a Human Resources Generalist at Comcast from 2008 to 2011 and at Cargill from 2011 to 2013. Totrinh joined the YMCA of the North in 2013 as an HR Generalist and progressed to roles such as Sr. Human Resources Generalist, Human Resources Manager, Director of People and Culture, and currently, they hold the position of Vice President of Employee Relations and Development.

Totrinh Phan obtained a Bachelor of Science degree in Human Resources Development from the University of Minnesota, which they attended from 2001 to 2005. Additionally, they underwent training at Comcast University, although no specific degree or field of study is provided. Totrinh also may have attended the University of Minnesota at some point, although the details of their study are not mentioned.