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Nathalie Burgos is currently a Program Facilitator at the YMCA of the National Capital Region, responsible for managing social media and marketing for the NIC program, updating the IRS resource library, and coordinating information sharing among community partners and stakeholders. Previously, Nathalie served as an Information and Referral Specialist, assisting newcomers in Ottawa. Nathalie has extensive experience in retail, having held various sales associate positions at Gap Inc., The TJX Companies, David's Bridal, Bath & Body Works, and Forever 21, where roles included customer service and sales support. Nathalie holds a Bachelor of Arts in Psychology and a minor in Latin American and Caribbean Studies from Carleton University, and is pursuing a Social Media certificate from Algonquin College of Applied Arts and Technology.