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Viliyana Georgieva is a seasoned professional with extensive experience in IT business analysis and systems management. Currently serving as a Business Support Systems Expert at Yettel.Bulgaria since September 2022, Viliyana is responsible for system design, implementation, and project deliverables. Prior roles include Senior IT Business Analyst and IT Business Analyst at Information Services Plc., where Viliyana documented business requirements, collaborated with developers, and managed customer expectations. Viliyana began a career in business analysis at Mobiltel, progressing from Customer Service Representative to Junior Business Analyst, while also holding roles focused on process optimization and customer service. Viliyana holds a Bachelor's degree in European Studies from Sofia University St. Kliment Ohridski.