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Vineeta Pendse is an experienced professional in product and customer success, currently managing initiatives at yayloh since March 2021, where responsibilities include drafting training materials, overseeing renewal cycles, and conducting voice of customer initiatives for over 50 e-commerce brands in Europe. Vineeta has successfully executed onboarding processes with a customer satisfaction target exceeding 90%. Previous experience includes a product/strategy internship at yayloh, where customer success initiatives and feature development processes were introduced, as well as volunteer work in human resources at European Young Engineers, organizing onboarding for new volunteers. Academic qualifications include a Master of Science in Integrated Product Design with a focus on Innovation Management and Product Development from KTH Royal Institute of Technology and a Bachelor of Engineering in Mechanical Engineering from Dwarkadas J. Sanghvi College of Engineering. A master's thesis focused on user needs in ICT application development for individuals with disabilities further showcases Vineeta's research capabilities and strategic planning skills.