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Rajesh is responsible for all Flights and Hotels related processes, Customer Experience, Quality, Training and the Process Development function. He brings with him 19 years of work experience in the Telecom & DTH industry. In his earlier assignments he has worked with Bharti Airtel, Tata Sky & DEN Networks in senior roles in Customer Experience. His core domain expertise is managing customer life cycle including Acquisition, CRM Technology, Call Centers, Non-Voice, Up selling & Service marketing.

In his last role, with DEN Networks, he was responsible for building the Customer service vertical, spearheading a project on outsourcing of Key Customer Interfacing processes. He was instrumental in Implementing CRM Dynamics & ORM tool for customer account & on-line experience management.

He likes to spend his leisure time by watching movies and playing cricket.