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Diana Spence is an experienced client support professional with a strong background in customer service and data management. Currently serving as a Client Support Specialist at Yara North America since January 2022, Diana coordinates cross-functional efforts to manage global shipments of fertilizers and agricultural chemicals. Prior to this role, Diana worked at UnitedHealth Group as a Patient Acquisition and Retention Advocate, providing service to patients throughout the claims process using Salesforce. Diana also has experience as an SAP Customer Service Representative at Landsberg Orora, where the focus was on managing customer information and optimizing financial operations through data analysis, and as an SAP Support Agent at the Inter-American Development Bank, offering technical support and strategic advisement on various systems. Diana holds a Bachelor's degree in Healthcare Administration from Brookline College.