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Allan Fernandes is a seasoned professional in customer service and management, currently working as a Senior Customer Service Representative at YAP Payment Services since November 2021. Previously, Allan held the position of Exhibition Coordinator for GITEX Iran in October 2021, and served as a Customer Service Team Lead at Three UK from February 2012 to July 2021, where responsibilities included supervising a team of 14 representatives. Allan also worked as a Workforce Management Analyst and Customer Relations Advisor at Three UK, focusing on call center performance and customer assistance. Earlier experience includes serving as a Senior Subject Matter Expert at Lloyds TBS Offshore Banking from September 2009 to February 2012. Allan holds a Bachelor of Science degree in Animation, Interactive Technology, Video Graphics, and Special Effects from Sikkim Manipal University, completed through distance education from June 2011 to June 2014.