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Rafaela Muraca is currently employed as a Strategy & Operations Sr. Analyst at Yalo, focusing on strategic planning, customization, automation, data security, reporting, training, process optimization, and user management related to Salesforce. Prior to this role, Rafaela served as a Sales Operations Analyst II at FindUP, where responsibilities included process optimization, sales analysis, dashboard development, and CRM management. Previous experience also includes positions as a Portfolio Analyst I at Avenue Code, a Sales Operations Analyst I at YOLPAY, and a Sales Operations Assistant at EBANX, accumulating extensive expertise in operational efficiency, client onboarding, and sales support. Rafaela holds a Bachelor's Degree in Business Administration from Universidade Anhembi Morumbi and a Technical Certificate in IT from Etec Lauro Gomes, along with ongoing postgraduate studies in Commercial and Sales Management at FGV.