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Krista Maldonado Forno is a Customer Success Manager at Yalo since October 2020, where responsibilities include establishing trust with clients, managing account growth strategies, and ensuring successful project implementation. Previously, Krista held the roles of Sales Enabler, focusing on operational processes and effective communication to meet KPIs, and Conversational Coach, centered on sales improvement and customer success. Prior experience includes a position as Operations Supervisor at TELUS International from May 2017 to May 2020, overseeing hiring, training, and compliance with company standards. Krista holds a degree in Industrial Psychology with a focus on Human Resources from Universidad Rafael Landívar and completed a coaching program at TELUS International in 2018.