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Ivania Angelica Albiter Bernal is a seasoned professional with extensive experience in project management and customer success. Currently serving as a Scrum Master Sr at Seguros Monterrey New York Life since November 2022 and holding the position of Manager, Customer Success at Yalo, Ivania has a strong background in overseeing IT project management, having worked as a Scrum Master and Agile Lead at HSBC from March 2006 to March 2021. Ivania also has experience in providing strategic support at the managerial level. Academic credentials include a Master's degree in Contabilidad Gerencial from Universidad Autónoma del Estado de México and a Bachelor's degree in Ingeniería Industrial y de Sistemas from ITESM Campus Toluca.