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Ryan Schlagheck serves as the Associate CIO for IT Support Services at Yale University, where responsibilities include leading user-centered technology support services, collaborating on service development, and overseeing university-wide IT help desk functions. Prior to this role, Ryan held multiple senior positions at Cigna, focusing on end-user services, business automation, and program management, including a pivotal role in the Workday@Yale ERP implementation. Ryan's earlier career includes project management roles at IBM, Cisco Systems, and Unisys, emphasizing quality initiatives, systems analysis, and enterprise solutions development. Ryan holds a Bachelor of Science degree in Management Science & Information Systems from Penn State University.