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Zain Farooqui is a dedicated Service Support Engineer at Xynotech Ltd. since October 2021, where customer satisfaction has been significantly enhanced by resolving over 200 technical support tickets monthly with a 98% resolution rate. Zain has also streamlined support processes using JIRA, leading to a 30% reduction in resolution time for Tier-2 issues. Prior to this role, Zain worked as a Negotiation Officer at Appedology Pvt. Ltd. for a brief period and held various positions at foodpanda from June 2015 to August 2021, including Technical Support Associate and Customer Service Specialist. Zain is pursuing a Bachelor of Business and Information Technology with a focus on Information Technology at the Virtual University of Pakistan, expected to graduate in 2024.