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Alan Shankland has extensive experience in leadership roles across various industries, currently serving as the Global Head of Customer Success and Global Head of Services at XTEL since September 2018. Prior roles include Group Consulting Director & Net Revenue Management Practice Lead and Director of Consulting at Consulting by Kantar from April 2011 to September 2018. Alan's background also includes significant positions at AstraZeneca, where responsibilities encompassed Global Business Director and Global Evaluation Director, along with marketing roles at The Coca-Cola Company and Coca-Cola Enterprises Ltd. Alan's career commenced at PepsiCo in customer and category management roles. Academic qualifications include a DipM in International Marketing from CIM and a BSc Hons in Business & Management Studies from The University of Salford.