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Jessica Jones is an experienced professional in customer success and operations, currently serving as a Customer Success Manager at XSELL Technologies since September 2021. Prior to this role, Jessica worked at BuildingReports as a Sales Operations Specialist, where responsibilities included managing Salesforce administration and analyzing sales and marketing data. Jessica's career at CareerBuilder spanned over a decade, during which roles included Operations Specialist and Process Improvement Consultant, focusing on fulfillment processes and collaborating with cross-functional teams to enhance workflows and product offerings. Earlier experiences include positions as a Senior Recruiter at MarketPro, Marketing Assistant at TIC Properties, and Researcher at Spherion. Jessica holds a BA in Public Relations from the University of South Carolina.