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Sanjay Raghav has extensive experience in managing customer service operations and contact center activities across various companies such as XSEED Education, Ebix Smartclass, ShopClues, airtel, and Tech Mahindra Business Process Services. Sanjay has a background in BA Economics and an MBA from Swami Vivekananda Subharti University. Sanjay is known for their expertise in planning organizational strategies to enhance customer service, reduce customer effort, and drive efficient responses through tech-enabled approaches. Sanjay has a proven track record of driving high impact projects and ensuring operational performance metrics meet and exceed service level commitments.